Avoid Scams and Unexpected Fees When Booking Short-Term Rentals

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A short-term rental is a great solution for a summer weekend getaway or any trip where you’re looking for an experience different from a standard hotel room.

However, keep in mind that short-term rentals often have different fees, policies and cancellation terms than hotels. They may also have different expectations for guests or amenities — for example, they may not provide housekeeping.

Short-term rentals aren’t immune to booking scams, either. Scammers may impersonate a reputable lodging company’s website and take booking fees from unsuspecting customers. They sometimes convince travelers to use a payment method outside a reputable booking platform, where security policies can’t protect the traveler — and then they leave with the money.

No one wants a scam or unexpected charge to ruin their trip. The Better Business Bureau recommends researching thoroughly in advance, using a reputable business, and reading all policies before you book. That way, no unpleasant surprises get in the way of your summer fun.

How do I book a short-term rental?

Book in advance. Booking at least a month in advance is most likely to get you a good price on a short-term rental. But if you’re willing to live on the edge, you might also score a last-minute deal. Set reminders to search for vacation deals each week so you can stay on top of flash deals or extra savings.

Understand policies and fees. Check-in and check-out times, refund policies and fees for items like booking or cleaning can vary based on the company and the property. Read policies carefully before booking, and contact the host or company if you’re unsure. A recent Federal Trade Commission rule requires short-term rentals to disclose the full price before payment and explain any fees.

Save your documents. Keep copies of your receipt and all correspondence with the property owner or rental company.

How do I avoid booking scams?

Research unfamiliar businesses. If you find a booking site that looks professional but isn’t familiar, proceed with caution. Look for reviews on third-party websites such as BBB.org and watch for scam reports. Never share personal information until you confirm the business is trustworthy.

Research the property. Search online for the owner’s name or the property’s address. Look for complaints or scam reports.

Stick to reputable websites. Websites like VRBO and Airbnb have policies to protect renters. If there’s a problem, you can open a case and possibly get your money back. If a seller asks you to book outside the platform, that’s a red flag for a scam.

Use secure websites. Make sure payment pages start with “https://” and show a padlock icon. If a website isn’t secure, don’t enter any personal information.

Use a credit card. Scammers often ask for wire transfers, prepaid cards or other untraceable methods. Always use the platform’s secure payment system. If possible, use a credit card — it’s easier to dispute fraudulent charges and recover your money.

Don O’Brien is the regional director for the Quincy Better Business Bureau. Contact him at [email protected] or (217) 209-3972.